We answer every message
Face32: Draw Poker is made by SHB Studio Games. Write to us and a person reads it — usually within two business days.
Email us
Please include your in-game name and the device you play on. If you are writing about a purchase, add the store receipt or order number.
Chips are credited by the store's purchase receipt, so re-opening the game usually delivers them. If they are still missing, email us with the order number from your App Store or Google Play receipt and we will put it right.
Purchases are handled entirely by Apple and Google, and only they can issue a refund. Use Report a Problem in your App Store account, or the order history in Google Play. Tell us as well and we will help you chase it.
The game has a Delete my data control in Menu → ACCOUNT, which erases your profile and progress from the device. If you would rather we did it, email the address above with the request and your in-game name.
Every seat at the table can be muted, reported and blocked from the seat itself. Reports reach us with the hand attached, so you do not have to explain what happened.
Both are welcome at the same address. A screenshot and the moment it happened is enough for us to find it.
Same address: info@shbstudiogames.com
Face32 is a play-money game for players aged 18 and over. Chips have no cash value and cannot be cashed out. See Responsible Play.
This game is for entertainment only. There is no real-money gambling in Face32. Chips are play money, they cannot be won, cashed out or exchanged, and they have no real-world value. Practice or success at social gaming does not imply future success at real-money gambling. Intended for players aged 18 and over. This game is not directed at minors. Contains optional in-app purchases.
